Before you commission it.
Who answers the questions?
People across the units in scope, from the executive team to the staff who do the work every day. More respondents in a unit give a stronger agreed score.
Are the answers confidential?
Yes. Results are reported by unit at most, never by name. A unit's result is shown only when at least three people in it have taken part.
Why are the questions not shared in advance?
So that the answers show how the institution actually works. An institution that sees the questions beforehand tends to prepare for them, and the result then measures the preparation rather than the practice.
How long does it take a respondent?
About 40 minutes. Answers save as they are given, so a respondent can stop and return from any device.
Can the questions be adapted to our mandate?
Yes. Each institution can have its own edition that names its own laws and structures. Every adapted question stays linked to the core Index, so results remain comparable over time.
Where is our data held?
On secured servers under protection at least equivalent to Uganda's Data Protection and Privacy Act 2019. Each institution's data is held separately, and every access to individual answers is logged.
How is this different from an audit or a capacity assessment?
An audit checks whether the required documents exist. A capacity assessment usually asks the institution to describe itself. The Index asks for proof in practice, pillar by pillar, and shows the executive team where the institution's day-to-day working differs from what it believes.
Find the pillar that is holding your institution back.
Clarity is how institutions earn trust.