Respondent terms and privacy notice
These terms apply when you answer The Institutional Clarity Index questionnaire for your institution. They explain how Axiom Group Holdings handles your answers under the Data Protection and Privacy Act, 2019 of Uganda, and what you agree to when you tick the box at the start of the questionnaire.
In short
- Your answers are used to assess your institution. They are reported by unit or for the whole institution, never under your name.
- Your institution sees results for a unit only when at least three people in it have answered.
- Research use is your choice. You decide whether none, some or all of your answers may be used, without your name or your institution's name.
- Your answers are stored with service providers outside Uganda, under protection at least equal to Ugandan law.
- You can ask to see, correct or delete your data, or change your research choice, at any time by writing to info@axiomgroup.ug.
Who we are
The questionnaire is run by Axiom Advisory, the advisory practice of Axiom Group Holdings, Kampala, Uganda. Axiom Group Holdings decides how and why your personal data is used, and is responsible for it under the Act. You can reach us at info@axiomgroup.ug.
Your institution has engaged Axiom Advisory to carry out the assessment. Your institution gave you the access code.
What we collect
- Your name, role, email address, unit or office, and the perspective you answer from.
- Your institution's name, type and sector.
- Your score for each of the 55 statements, and any notes you add on what can be shown in practice.
- Any documents or photographs you choose to attach, once the full platform is in use.
- The date and time you answered, the access code you used, and the network address your answers were sent from, kept in an access log.
We do not ask for information about your health, religion, political opinions, finances or any other special personal data. Please do not include any in your notes. The questionnaire is for adults only.
How we use it
We use your answers to deliver the assessment your institution commissioned. That means scoring the six pillars, preparing the facilitated session where the executive team agrees scores, and writing the report and action map for your institution. We use your email address to send you your own results and, where needed, a link to continue or review your answers.
We rely on your consent, given when you tick the box. We do not use your answers for marketing, and we never sell them.
Who sees your answers
| Who | What they see |
|---|---|
| Your institution | Results by unit and for the whole institution. A unit's results are shown only when at least three people in it have answered. Your institution does not see your individual scores or your name against them. |
| Axiom Advisory facilitators | Your scores and notes under a letter, such as Respondent B, not your name. |
| Axiom Advisory administrators | Your name with your answers, to manage the engagement and respond to your requests. Access is limited to named staff and every access is logged. |
| Researchers | Only what you permit under research permission below, with your name and your institution's name removed. |
Notes you write may be read out or summarised in the facilitated session for your unit, without your name. If a note would identify you, we will not use it in that way.
Research permission
Axiom Group Holdings is testing and improving the Index so that it measures what it claims to measure across African institutions. Research findings may be published in reports, articles, presentations and teaching material. You choose one of three levels when you begin. Taking part in the assessment does not depend on your choice.
Your scores and your notes may be used. Notes may be quoted without your name, your institution's name or any detail that would identify either.
Your scores may be used. Your notes stay within your institution's engagement and are never used for research.
Your answers are used only to deliver your institution's assessment.
Research use also needs your institution's agreement. If your institution has not agreed, your answers are not used for research, whatever you choose. Before any research use, we remove your name, email address, unit name and institution name, and replace them with codes. We publish only combined results, never a result that could be traced to one person or one institution.
You can change or withdraw your research permission at any time by writing to us. Withdrawal applies from that point. Results already combined and published cannot be recalled, but your answers will not be used in any new work.
Storage outside Uganda
The service providers above store data in the United States and the European Union. Section 19 of the Act allows this where the country offers protection at least equivalent to the Act, or where you consent. We choose providers bound by data protection law at least as strict as Uganda's, and by ticking the box you also consent to this storage.
How long we keep it
We keep your answers for as long as your institution's engagement runs and for five years after it ends, so that a later assessment can be compared with this one. After that we delete them, or remove everything that identifies you so that they cannot be linked back to you. Research data, once stripped of identifying details as described above, may be kept for as long as the research needs it.
How we protect it
Data is sent over encrypted connections. Access is limited to named staff, staff sign in with a password and a code sent by email, and every access is recorded in a log that cannot be edited. If we have reason to believe your data has been accessed without authority, we will notify the Personal Data Protection Office as the Act requires and follow its direction on informing you.
Your rights
Under the Act you may, at any time:
- ask what personal data we hold about you and receive a copy;
- ask us to correct data that is wrong or incomplete;
- ask us to delete your data, or to stop using it;
- withdraw your consent, or change your research permission.
Write to info@axiomgroup.ug from the email address you used in the questionnaire. We will respond within 30 days. If your answers are deleted before the facilitated session, they will not count in your institution's results.
If you are not satisfied with our response, you may complain to the Personal Data Protection Office, under the National Information Technology Authority, Uganda.
Confidentiality of the questions
The 55 statements, the scale and the scoring method belong to Axiom Group Holdings. They are shared with you only so that you can answer for your institution. Please do not copy, photograph, publish or pass on the statements, or the access code, to anyone outside your institution's engagement.
General terms
Your individual results are an indication of how you see your institution. They are not professional, legal or financial advice. The institution's results are set in the facilitated session and set out in the report to your institution.
We may update these terms. The version and date are shown at the top of this page, and the version you agreed to is recorded with your answers. If a change affects how your existing answers are used, we will ask for your consent again.
These terms are governed by the laws of Uganda.