Find out your institution's health. See exactly where the mission is faltering.
Every institution sits in one of five bands. The band says how far purpose, decisions, delivery and communication hold together in practice, not on paper. Tap a band to see what it looks like from the inside, and where we usually find it.
Six pillars. The lower ones carry the rest.
Each pillar rests on the one below it. Mandate and Purpose is the foundation. Institutional Trust and Legitimacy, at the apex, is earned by the five beneath it and cannot be claimed on its own. Select a pillar to see what it looks like when it holds and when it slips.
The foundation sits at the bottom. Read upward.
Mandate and Purpose
Proof in practice:
Targets tell you what happened. This tells you why.
Performance tools tell you whether a target was met. The Index looks at what decides whether targets are met at all. This is how an institution governs itself day to day, and it is where lasting change begins.
Targets met or missed. Reports filed. Activities counted.
- Whether people share one purpose
- Whether decisions have clear owners
- Whether promises are kept
- Whether the people you serve have reason to believe you
Three questions for your next executive meeting.
These are not the Index. They are a quick way to sense whether your team sees the institution the same way. Answer honestly; nothing is stored.
If we asked each member of the executive team what our institution exists to do, would we hear the same answer?
Could we name who owns each of our recurring decisions?
The last time we missed a commitment, did we say so before anyone asked?
Find the pillar that is holding your institution back.
Clarity is how institutions earn trust.